Millions of customers may be affected by Ticketmaster breach (2024)

Ticketmaster is notifying millions of customers about a data breach that could be one of the largest in North American history.

As many as 500 million customers in the U.S., Canada and Mexico could be affected, according to law firms that have filed class-action lawsuits against Ticketmaster LLC and its parent company Live Nation Entertainment Inc.

Millions of customers may be affected by Ticketmaster breach (1)

The lawsuits allege that two companies “disregarded the rights of plaintiffs and class members by intentionally, willfully, recklessly or negligently failing to take adequate and reasonable measures to ensure its data systems were protected against unauthorized intrusions.”

Encrypted credit card information and date of birth are among the financial and personal data affected, according to the lawsuits.

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Ticketmaster said on its website that “customers can continue to conduct business with Ticketmaster as normal and without issue.”

“Our comprehensive investigation — alongside leading cybersecurity experts and relevant authorities — has shown that there has been no more unauthorized activity. If you are not contacted, we do not believe your sensitive information was involved.”

Live Nation disclosed in a May 31 regulatory filing that it learned on May 27 that “a criminal threat actor’’ was offering to sell Ticketmaster data on the dark web.

Media reports say a hacking group named ShinyHunters claimed responsibility for the breach in an online forum and was seeking $500,000 for the data.

According to the notice to customers, data began being accessed on April 2 and continued until May 18. The data was obtained from a cloud database hosted by a third-party data service provider.

“We have not seen any additional unauthorized activity n the cloud database since we began our investigation,” according to the notice.

Ticketmaster said it is cooperating with federal law enforcement agencies and outside technology companies as part of its investigation.

It is offering free access to a credit reporting agency for up to 12 months for those who apply at www.mytrueidentity.com, as well as fraud assistance from Cyberscout, a TransUnion affiliate that specializes in fraud assistance and remediation.

Just the latest

Ticketmaster is just the latest business to report a data breach affecting Triad consumers and/or employees over the past 20 months.

Truist Financial Corp. reported in June that a combined 65,000 employees and customers appeared to have been affected by a data breach in October by a hacking group known as Sp1d3r.

Several media outlets, including American Banker and Atlanta Journal-Constitution, reported Friday that the hacking group is selling data affecting employees and certain customers for $1 million.

The information is supposed to contain bank transactions with names, account numbers and balances and source code for Truist’s Interactive Voice Response automated phone system for transferring funds.

Sp1d3r also has been connected with putting up for sale data belonging to Advance Auto Parts.

Truliant Federal Credit Union informed members in May that some of their financial and personal data has been involved in a data breach of a former third-party vendor. Doxim told the credit union of an April 22 cybersecurity attack that affected members.

The cybersecurity attack “resulted in unauthorized access to data ... including Truliant files from 2012.” “These compromised files contained a combination of some or all of the following categories of information for each affected member: name; account number; and Social Security number.

Nearly 1.7 million North Carolina customers have been affected by the massive AT&T data breach — one of the largest in U.S. history.

AT&T informed the state Attorney General’s Office of the number of affected customers in the state. The AG’s office disclosed the total April 18.

AT&T began notifying customers in late March that some of their personal information has been hacked with the breach occurring on the dark web in mid-March, such as full name, email address, mailing address, phone number, Social Security number, date of birth, AT&T account number and passcode.

PCmag.com reported that ShinyHunters started selling the stolen AT&T data in 2021. At the time, AT&T denied that the information had come from its systems.

HanesBrands Inc. disclosed in a May 31, 2022, regulatory filing that it began experiencing a ransomware attack on May 24, 2022.

HanesBrands said the ransomware attack affected its global supply-chain network and ability to fulfill customer orders for about three weeks.

In April, HanesBrands said it would give some current and former employees the option of credit and identity monitoring, up to a $50 Hanes store credit and $6.99 in shipping costs, or a cash payment of $35 in a proposed settlement of a federal lawsuit tied to a May 2022 ransomware attack.

Recent data breaches also have affected the Center for Creative Leadership in Greensboro, the parent company of Golden Corral, Bank of America Corp., VF Corp., Atrium Health, Novant Health Inc. and Pepsi Bottling Ventures LLC.

What consumers can do

Lisa Plaggemier, executive director of the National Cybersecurity Alliance, said consumers can take steps to reduce their exposure to data breaches.

“While there’s no need for consumers to regularly update their passwords, it’s crucial to do so when they’ve been involved in a breach like this one,” Plaggemier said.

“They should also change their password on any other account where they’ve used the same or similar password to the one on their AT&T account, a practice that should be followed during any data breach.

“Enabling multi-factor authentication whenever possible adds an extra layer of security as well.”

Plaggemier said regularly monitoring financial statements and credit reports for any suspicious activity “can also help individuals detect and respond to potential breaches promptly.”

“Furthermore, freezing their credit with the credit bureaus is a proactive measure to prevent unauthorized access to their credit information and can provide added security in the event of a data breach,” she said.

rcraver@wsjournal.com

336-727-7376

@rcraverWSJ

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Millions of customers may be affected by Ticketmaster breach (2024)

FAQs

How many people were affected by the Ticketmaster breach? ›

The company said the breach affected greater than 1,000 customers in the filing. PC Mag reported Friday that a hacking group called ShinyHunters claimed to have stolen 1.3TB of data from the ticket broker. Ticketmaster pointed to a support document when asked for comment but did not provide further comment.

How do I know if I was affected by a Ticketmaster data breach? ›

How will I know if I have been affected? If we believe your sensitive information may have been affected, you will receive an e-mail or written notice by way of first-class mail.

What should I do in Ticketmaster breach? ›

For those who do receive a notice of data breach, Ticketmaster said you have 90 days after receiving the notice to enroll in the credit-monitoring services. For more, here are our favorite password managers and our picks for the best theft-protection services.

Did Ticketmaster warn customers to take action after hack? ›

Ticketmaster warns customers to take action after hack. Ticketmaster customers in North America have been sent emails warning them to take action after the company was hacked in May. Emails were sent overnight to Canadian customers, urging them to “be vigilant and take steps to protect against identity theft and fraud. ...

What day was Ticketmaster hacked? ›

The hack was first revealed on a May 28 post on a forum called BreachForums. According to a screenshot of the post shared by Mr. Callow, the group posted that it had the identifying information of 560 million Ticketmaster customers, including credit card numbers and ticket sales.

How does a data breach affect customers? ›

The impact of a data breach on individuals can be devastating. It can cause financial loss, damage your credit score, and emotional distress. You may have to spend hours or even days sorting through your finances, canceling credit cards, and changing passwords to ensure that your personal information is secure.

Can we sue Ticketmaster for data breach? ›

Protecting Consumers' Privacy Rights Following the Ticketmaster Data Breach. If you were notified that your information had been stolen as a result of the Ticketmaster data breach, you may be entitled to compensation or other remedies.

Did Ticketmaster have a data breach in 2024? ›

The Ticketmaster Breach: What Happened? On May 15, 2024, Ticketmaster disclosed a security breach affecting over 40 million users. The attackers reportedly gained access to the company's network by exploiting a vulnerability in their customer service portal.

Does Ticketmaster block screenshots? ›

No. Your barcode includes leading-edge technology with fraud and counterfeit protection, so you won't be able to use screenshots or printouts. When you arrive at the festival, use the Ticketmaster app or mobile website to locate your tickets.

Is Ticketmaster now safe to use? ›

Ticketmaster and their partner sites sell Ticketmaster “Verified Tickets.” If you bought your tickets directly from these vendors, you can be sure that they're legitimate. The tickets are in your Ticketmaster account.

What is happening with Ticketmaster right now? ›

User reports indicate no current problems at Ticketmaster.

Can I ask Ticketmaster for a refund? ›

How do I request a refund? All sales are final. Event Organizers determine refund guidelines and are only allowed in limited circumstances. If the Event Organizer has approved refunds, you'll see a Request Refund button in your online account.

Why has Ticketmaster blocked me? ›

Blocked, forbidden or 403 error message

These errors mean that you've been temporarily blocked from buying tickets because you may have refreshed your browser too frequently. Our system thinks you're a bot, an automated program trying to scoop up tickets, and we automatically block bots!

Is there an investigation into Ticketmaster? ›

GATINEAU, QC, July 31, 2024 - The Privacy Commissioner of Canada has launched an investigation into Ticketmaster Canada following a cybersecurity incident that impacted the personal information of millions of individuals worldwide.

How many users are on Ticketmaster? ›

Ticketmaster.com receives 115.9 million monthly unique visitors on average. Ticketmaster.com Visitors use the platform for three minutes and 18 seconds on average. Ticketmaster.com's four pages are typically seen by visitors during each visit.

How many tickets did Ticketmaster sell? ›

How many tickets does Ticketmaster sell? Ticketmaster sells nearly 500 million tickets per year for a wide range of concerts, events, and games, and their websites receive over a billion visits per year.

Is Ticketmaster glitching right now? ›

User reports indicate no current problems at Ticketmaster

Ticketmaster offers tickets to events including concerts and sports venues.

Why is Ticketmaster blocked? ›

Blocked, forbidden or 403 error message

Those errors mean that you've been temporarily blocked from buying tickets because you may have refreshed your browser too frequently. Our system thinks you're a bot, an automated program trying to scoop up tickets, and we automatically block bots!

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